Who we are

Welcome to Luxent. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Company Name (if applicable)

Order Information

When placing an order, we collect:

  • Product(s) ordered
  • Customized Balloon Text
  • Customized Base Text
  • Delivery Date
  • Delivery Address
  • Special Instructions

Account Information

If you register an account, we may store:

Wishlist (if available)

Username

Password (encrypted)

Order History

2. Customized Product Information

Since Luxent specializes in personalized balloon bouquets and gift items, we collect the customization details you provide, including:

  • Balloon Messages
  • Base Messages
  • Personalized Names
  • Gift Notes
  • Uploaded Images (if applicable)

These details are used solely to create your customized order.

3. How We Use Your Information

We use your information to:

  • Process your orders
  • Manufacture personalized products
  • Deliver your order
  • Contact you regarding your order
  • Provide customer support
  • Improve our products and services
  • Send order updates and delivery notifications
  • Prevent fraudulent transactions

We never sell your personal information to third parties.

4. Payment Security

We do not store your debit card, credit card, or mobile banking credentials.

Payments are processed securely through trusted payment gateways.

All payment information is encrypted during transmission.

5. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Keep you logged in
  • Remember your shopping cart
  • Improve website performance
  • Understand visitor behavior
  • Provide personalized experiences

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Google Login & Social Login

If you sign in using Google or other supported social login providers, we may receive:

  • Your Name
  • Email Address
  • Profile Picture (if shared)

We do not access your Google password or other private Google account information.

7. Email Communications

We may send you emails regarding:

  • Order Confirmation
  • Payment Confirmation
  • Shipping Updates
  • Delivery Notifications
  • Account Verification
  • Customer Support Responses

We will never send spam emails.

8. Information Sharing

We only share necessary information with trusted third parties such as:

  • Delivery Partners
  • Payment Gateway Providers
  • Website Hosting Services
  • Technical Support Providers

These partners are only given the information necessary to perform their services.

9. Data Protection

We take appropriate security measures to protect your personal information, including:

  • SSL Encryption
  • Secure Hosting
  • Password Encryption
  • Firewall Protection
  • Regular Security Updates

Despite our efforts, no online platform can guarantee absolute security.

10. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

11. Your Rights

You may request to:

  • Access your personal information
  • Update your information
  • Correct inaccurate information
  • Delete your account
  • Delete your personal data (subject to legal obligations)

To make such requests, please contact us.

12. Third-Party Services

Our website may integrate with trusted third-party services such as:

  • Google Login
  • Payment Gateways
  • Google Analytics
  • Facebook Pixel
  • Shipping Providers

These services have their own privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Luxent

📍 Dhaka, Bangladesh

📧 Email: support@luxent.com.bd

🌐 Website: https://luxent.com.bd

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Personalized Products Notice

Please note that customized balloon bouquets and personalized gift items are created according to the text, names, colors, and customization details provided by the customer during checkout. Customers are requested to carefully review all personalization details before placing an order, as production begins based on the submitted information.